SME360™ serves as a real time internal assistant that provides staff with accurate and policy aligned guidance. The automation capabilities includes:

• Providing immediate responses to staff's queries based on internal SOPs, policies and training materials.
• Guides staff on proper procedures and operational workflows.
• Provide instant clarification on internal processes and governance requirements.
• Support new employee onboarding and orientation.

Use case example:

A new staff member can ask SME360™, "What is the procedure to response to a customer inqury and convert him/her?" and receives a response based on the organisation's official SOP and communication guidelines. If required, an automated email and WhatsApp based on the organisation's SOP will be provided for response.

SME360™ eliminates the need for staff to manually search through folders, PDFs, shared drives or training decks. The AI automation capabilities includes:

• Retrieve information from uploaded training decks and internal documents and provide instant summaries of policies and operational frameworks, in accordance to staff's query.
• Act as a centralised enterprise knowledge assistant, that is private and built based on data that internal team frequently cross referenced on.
• Reduce dependency on supervisors for routine queries.

Use case example:

A staff can ask "How should I reply to an aftersales request?" and SME360™ will respond based on the organisation's official policies that outline the aftersales framework, helping the staff respond consistently to the organisation's communications and customers' policies.

SME360™ ensures professional, consistent and policy aligned communication across the organisation. The AI automation capabilities include:

• Guiding the staff in responding to customer or stakeholder enquiries.
• Provide recommended communication templates aligned with the organisation's standards.
• Ensure consistent tone and messaging across teams.
• Reduce communication errors and compliance risks.

Use case example:

A staff member can ask SME360™, "What is the procedure to response to a customer inqury and convert him/her?" and receives a response based on the organisation's official SOP and communication guidelines. If required, an automated email and WhatsApp based on the organisation's SOP will be provided for response.

SME360™ assists staff in executing internal and external processes efficiently and correctly. The AI automation capabilities include:

• Guide staff through operational workflows step by step.
• Provide process instructions based on organisation's SOPs.
• Reduce process errors and operational inconsistencies.
• Improve overall workflow efficiency and productivity.

Use case example:

A staff can ask SME360™, "How should I prepare an admin brief for an event?" and receives an outline of the event planned, administrative brief and information required.

SME360™ assists management and business teams with structured business intelligence and data communication. This helps organisation to deploy updated information instantly across teams. The AI automation capabilities include:

• Provide instant reference to internal frameworks and strategy documents.
• Support business development teams with programme and service information.
• Assist management in maintaining operational governance.
• No latency in transmitting updated information within organisation.

Use case example:

The management has decided on key revamp of sales policies which the team has to be notified and adhere to with immediate effect. A staff can ask "What are the update sales policies?" and receives an outline of the updated information.

SME360™ provides continuous, on-demand support to staff across the organisation. The AI automation capabilities include:

• Immediate access to organisational knowledge and data (as setout by the management).
• Reduced workload on supervisors and management.
• Faster onboarding and orientation for new staffs.
• Improved workforce productivity.
• Enhance operational and customer experience consistency.

Use case example:

The management has decided on key revamp of sales policies which the team has to be notified and adhere to with immediate effect. A staff can ask "What are the update sales policies?" and receives an outline of the updated information.

SME360™ can be customised to automate organisation specific workflows. Such AI automation capabilities include:

• HR policy assistant.
• Internal governance and compliance assistant.
• Customer service support assistant.
• Training and onboarding assistant.
• Operations and SOP assistant.
• Sales and business development assistant.